Hotline: 03-5579-9285 / Fax: 03-5579-9291

FAQ

Provided below is a list of Frequently Asked Questions (FAQ's) to answer the most commonly asked questions. If after viewing this page you require a more specific answer or your question is not covered, please feel free to email us at info-jp@goodfellow.com

General
Privacy and Security
Order and Payment
Shipping and Handling
Q:
1. What does Goodfellow do?
A:

Goodfellow supplies small to medium quantities of metals, alloys, ceramics and polymers for research, development, prototyping and specialised manufacturing operations.

Q:
2. How many materials and forms are offered?
A:

Just over 500 different materials and 32 different forms (rod, wire, tube, foil, etc.).

Q:
3. How many items are there on the Goodfellow website?
A:
No-one has ever counted them! However, we estimate that there are in excess of 70,000 when all of the various pack sizes of the different materials and forms are taken into consideration.
Q:
4. How do I get hold of a printed catalogue?
A:

Simply call us at 03-5579-9285 or send an email to info-jp@goodfellow.com. Don't forget to include your name and address so that we know where to send it!

PDF catalogues can be accessed and downloaded from this Catalogue Link, or by selecting the PDF List in the navigation menu.

Q:
5. Does Goodfellow supply samples of material?
A:
Goodfellow sells small quantities of materials and, therefore, we do not generally provide samples of our materials free of charge. However, if you require a sample of material for a specific reason, please contact us as we may be able to assist.
Q:
6. How can Goodfellow help me if I can't find precisely what I require?
A:
In addition to our catalogue items, Goodfellow can also supply custom-made items. This means that if you have a need for a material, quantity of material, form of material or size of material not listed in the catalogue, please contact us as we may be able to assist.
Q:
7. What discounts does Goodfellow offer?
A:
Our standard catalogue pricing structures take account of increasing quantities. Therefore, the unit price decreases as the quantity ordered increases. However, if you require a quantity in excess of the maximum amount listed, please contact us as we may be able to offer a more competitive price.
Q:
1. What are the benefits of registering on the site?
A:
It is not necessary to register to use the Goodfellow website to obtain current prices and technical information for our products. However, registering on the site will enable you to submit request for quotation and it will also enable us to keep you up to date of any developments in our range of materials.
Q:
2. If I register, will I receive unsolicited e-mails?
A:
We will use the e-mail addresses of our customers to advise them of items which could be of interest. However, if you do not wish to receive correspondence from us, please let us know by sending an e-mail and we will amend our records accordingly.
Q:
3. How secure is my personal data?
A:
Full details of our security policies are detailed under the section entitled "Privacy Policy". All personal information is securely stored and will only be used by Goodfellow. Any credit card information which is given to us will be deleted from our records once the transaction has been completed. If an item has to be returned and the card credited, you will be asked to supply details of your card again.
Q:
4. How are Cookies used on the Goodfellow Website?
A:
Our website uses cookies to ensure that you get the best possible experience when viewing and ordering from it. By continuing to browse our website we will assume that you are happy with this. For more information, view our full cookie policy.
Q:
1. How do I order items on the Goodfellow Website?
A:
Simply find the material or item you require from the "Search Products" or "Forms" sections and then click on the item to add it to your Request for Quotation (RFQ). Repeat the process to select further items and then click on the "Shopping Basket" icon on the menu to submit your request. During submission, you can choose to place the order with Goodfellow directly or with our local distributors.
Q:
2. What are Goodfellow's standard payment terms?
A:

For order placed with Goodfellow directly:

Goodfellow’s standard terms of payment are net 30 days from the date of invoice. Alternative payment terms must be agreed in writing with Goodfellow at the time of ordering.

For orders placed with our local distributors:

The distributors’ payment terms will apply.

Q:
3. How can I pay for my orders?
A:

For order placed with Goodfellow directly:

If you or your company has a credit account with Goodfellow, purchases made online on the website will be charged in the usual manner. If you do not have an account with us or would prefer not to use your account, Goodfellow accepts payment via VISA, MasterCard, American Express, Switch and Delta.

For order placed with our local distributors:

The distributors’ payment policy will apply.

Q:
4. What extra shipping costs am I likely to be charged?
A:

For order placed with Goodfellow directly:

The prices quoted in the Goodfellow catalogue are inclusive of shipping by courier (FedEx, UPS or DHL) and, therefore, there are no extra charges for shipping. There are exceptions where products will require packing fee. Applicable import duty and taxes will be levied. Please contact us for more details.

For order placed with our local distributors:

The quotation will usually include shipping charges and applicable import duty and taxes so there are no extra charges. Please contact the distributor for more details.

Q:
1. When will I receive my order?
A:

Products in stock will be delivered to customers within 10 working days after the quotation has been confirmed.

Products not in stock: Delivery is based on the delivery lead time stipulated in the quotation.

Q:
2. Can I order materials with export restrictions?
A:
The UK government stipulates that certain products will require export permit when shipping to Japan. If your order contains such products, Goodfellow will contact you for more information upon receiving the order.
Q:
3. What is Goodfellow's return policy?
A:

Please contact Goodfellow before returning any orders. When Goodfellow has agreed to the return, we will provide a return serial number and the return instructions.

All orders are packed with great care and inspected fully before shipping. If there are defects or if the order is incorrect, please contact us within 3 days after receiving the order.

Please retain the original packaging for our verification. Goodfellow will replace the order at no additional cost or refund the full payment amount.

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